AFTER-SALES SERVICE POLICY

【Sanskrit Energy】Jewelry warranty and after-sales service policy

I. Basic guarantee

1. 7-day unconditional return and exchange

-Within 7 days after receipt, if the product is intact, unworn, and retains the original packaging and labels, it can be returned free of charge (except for customized models).

2. 30-day quality guarantee

-Quality problems not caused by human damage (such as breakage, stone loss, and accessory failure) can be replaced or repaired free of charge within 30 days.

II. Warranty Service Details
### ✅ **Warranty Scope**
| **Item** | **Warranty Period** | **Service Content** |
| Workmanship Defect (Desoldering/Breakage) | 1 Year | Free Repair |
| Plating Falls Off | 6 Months | Free Replating (Same Color Only) |
| Loose/Falling Stone | 1 Year | Free Stone Replacement (Same Grade Gemstone) |

### ❌ **Circumstances Not Covered by Warranty**
- Man-Made Damage (Impact, Extrusion, Chemical Corrosion)
- Normal Wear and Tear (Scratches, Oxidation, Natural Fading of Plating)
- Self-Modification or Third-Party Repair
- Special/Clearance Items (Except for Items Labeled as "No Warranty")

III. Service Process
1. **Contact Customer Service**
→ Provide Order Number + Problem Photos (Reply within 48 Hours)
2. **Send Back for Inspection**
→ Cash on Delivery Rejected! Please send it back by insured courier
3. **Handling method**
- **Within the warranty period**: Repair and return within 10-15 working days (free shipping)
- **Paid repair**: Quote confirmation → payment → start work
4. **Over the warranty period**: Only cost (labor + material cost) is charged

IV. Consumer Notice
- ⚠️ **Disclaimer**:
- The weight/size of the jewelry may change slightly after repair
- Natural gemstone texture, mineral wool, etc. are normal phenomena, not quality issues
- 🔧 **Maintenance suggestions**:
> Avoid wearing while bathing/swimming｜Store separately in a sealed bag｜Wipe with a soft cloth regularly

V. Dispute Resolution
Dissatisfied with the service? Please feedback to:
**Customer service upgrade**: zhifu985@gmailcom (reply within 24 hours)
**Service hours**: Monday to Friday 9:00-18:00 (holidays postponed)